Fraud prevention Review

by NatWest

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Telephony role giving out advice to customers and raising fraud and retail disputes cases.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have been on training courses to learn how to be on the fraud and retail disputes departments and had upskills session to learn more about how they operate.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I am enjoying the team that I work within and the people. NatWest meets expectations and is a nice place to work.

    9/10
  • 4. How well organised/structured is your programme?

    • They are good at scheduling the things that you need to do and making you aware of things that need doing.

    8/10
  • 5. How much support do you receive from your employer?

    • I have a manager that I can contact when needed and if my manager is not available I can contact another manager for anything that I need.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • There are people to email when there is a problem or if you need advise on something.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think it will help me with my job role as I have learnt more about banking and have learnt more skills which will help me to develop and learn more about the bank in general.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 9/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • It is a good company to work for and it has helped me develop skills.

  • 10. What tips or advice would you give to others applying to NatWest?

    • To take part in all the activities and the Onboarding process that they set up.

Details

Level 3 Apprenticeship

Finance

SS1

May 2022

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