claims advisor at Lloyds Banking Group

Start Date:
2012
Location:
Halifax Yorkshire & The Humber
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£18,000 annually
Review Date:
April 2015

Connect with Lloyds Banking Group

Review Score

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

Claims Advisor - speaking to customers about buildings & contents claims

2. Have you learnt any new skills or developed existing skills?

10/10

Customer service skills, computer skills, complaint handling skills, presentation skills

3. To what extent do you enjoy your programme?

10/10

I enjoyed it as it was quite easy as it was just confirming the knowledge that I had gained through my role.

4. How valued do you feel by Lloyds Banking Group?

10/10

Good

5. How well organised/structured is your programme?

10/10

Very well organised

6a. How much support do you receive from your training provider?

10/10

Loads of support as able to email then or text is confused by anything

6b. How much support do you receive from your employer?

10/10

Quite a bit as they were involved with the programme

7. How well does your salary/package meet your costs?

10/10

I did not have any further costs

8. Are there many opportunities outside of work?

3/10

The qualification has not given me more opportunity of work

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

They are always recruiting & since pay has increased it is better than other call centres.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Good customer service skills

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