Senior Customer Advisor Review

Senior Customer Advisor in Banking. *Speaking with around 60-90 customers and colleagues per day servicing Lloyds Bank, Halifax and Bank of Scotland. Making sure they have a great experience and their needs are met appropriately.

Have gained a Level 2 qualifucation in providing financial services and also customer services. Have become more confirdent in my role and has encouraged me to look at other roles to move on to.

I enjoyed the variety in topics and workload and also intercation with other Apprentices, colleagues and Learn Direct staff.

Get daily/weekly/monthly recognition from own Line Manager and also from Senior Management when appropriate.

Very well structured/organised with plenty of support from Trainer/Assessor and Team Manager.

My Trainer/Assessor was ourstanding, nothing was too much trouble even with her heavy workload. I would thoroughly recommend her to other Apprentrices.

Plenty of support from Line Management but sometimes not so much from an Operations perspective to due call volumes/service pressures in relation to getting time off the phone.

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Plenty opportunity to further your career if you want to and plenty of support to help you succeed in your chosen role.

Be yourself, be professional and be prepared.