Personal banker Review

Serving customers in branch whilst also talking about products and services available to them.

I’ve massively improved skills in admin and customer service. I have also gained a lot more confidence in myself through working here.

I enjoy the work but I don’t think the balance between work and study is what was promised. As I’m the only apprentice in my branch it feels like I’m an employee first apprentice second.

I feel like the implementation of the learning wasn’t really done well.

I receive some support

I have calls every 2 weeks with my skills coach who is able to help me with any questions, they’re also good at responding to questions over email. But it is normally just to clarify the confusingly worded questions.

It helps somewhat

There are technically groups available but most of the time the events are scheduled during our lunch hour. It feels like whilst we’re encouraged to take part in groups theres rarely any time to actually do anything for them.

Yes

Everyone’s supportive and it’s a great opportunity with plenty of career paths you’re able to take .

To try and learn as much as you can and to build your network up