customer services adviser Review

by Volkswagen Financial Services

Rating

5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Start at 9. Answer phone calls and speak to retailers and solve problems. I am an underwriter so approve finance. On Tuesdays have my college day.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes lots as I had never worked in a proper job before. I have learnt so much, my favourite thing being customer services skills.

10/10

3. To what extent do you enjoy your programme?

I really enjoy the work side of it, I think it's great however I extremely dislike the college course. I am singled out and treated unfairly by my college person.

3/10

4. How well organised/structured is your programme?

The college work is badly organised, for example we wont have work set for months then all of a sudden they will send us 6 pieces of work. Plus I have missed 3 hour lessons before and when I have asked what I missed I just get told a 1 line explanation. Also every piece of work gets sent back to me for the slightest thing.

1/10

5. How much support do you receive from your employer?

Lots, the employer is great. especially Louis and Craig who helps me with underwriting work.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

None. I have 1 meeting every 2 months and that's it.

1/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification does not help me as it is irrelevant to my role.

1/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not really since COVID.

5/10

9a. Would you recommend Volkswagen Financial Services to a friend?

Yes

9b. Why?

Because everyone is friendly and they make you feel part of a team.

10. What tips or advice would you give to others applying to Volkswagen Financial Services?

Be yourself, if you're right for the role you'll fit in fine.