Customer services apprentice Review

by Volkswagen Financial Services

Rating

2.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

my role is very admin based and changes quite alot as i am in an apprenticeship where we rotate around the business. Currently, i am working alongside the complaints team to resolve and handle all complaints.

3/10

2. Have you learnt any new skills or developed existing skills?

i have learnt; resilience, strength, hope and patience. I/ have also learnt to manage my mindset.

4/10

3. To what extent do you enjoy your programme?

There has been many challenges, i dont really enjoy it. i am eager to finish and gain my qualification.

2/10

4. How well organised/structured is your programme?

Not very, things could be better

2/10

5. How much support do you receive from your employer?

the right amount

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

Not much at all, most of my issues lie with my training provider

1/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

my role helps me gain more knowledge for my qualification.

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

not currently, i would like to though

3/10

9a. Would you recommend Volkswagen Financial Services to a friend?

Yes

9b. Why?

Its a good company to gain experience within

10. What tips or advice would you give to others applying to Volkswagen Financial Services?

i would definitely give them my opinion on which departments to avoid as i have experienced quite a few.