customer service adviors Review

by Volkswagen Financial Services

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

i am a underwriting and deal with enquires with retailers, i am on the phone everyday and take calls from 9-5 everyday.

9/10

2. Have you learnt any new skills or developed existing skills?

i have learnt how to be more confident over the phone and how to deal with enquires in a professional manor. i have been able to learn how to work in a team and how to be able to take feedback.

9/10

3. To what extent do you enjoy your programme?

i enjoy the work because i work with a good team but find the college work tedious and confusing.

9/10

4. How well organised/structured is your programme?

i find some parts of the college course structured but others not so, i find the lessons are confusing due to so many people being on them and also find them hard ti understand.

7/10

5. How much support do you receive from your employer?

i receive a lot of support from my employer and know i can speak to anyone in order to ask for help with college work.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

i received feedback from my work, but this feedback can be confusing, but my provider is accessible via email at any time.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i feel it doesn't help me currently in my job role but might when i move departments, the information i learn in my college work doesn't relate to my day to day work.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

no there isn't currently.

1/10

9a. Would you recommend Volkswagen Financial Services to a friend?

Yes

9b. Why?

it is a good company to work for and the team are lovely.

10. What tips or advice would you give to others applying to Volkswagen Financial Services?

speak to everyone, the more people you know the easier it is if you get stuck.