Customer Contact - Apprentice Review

by NatWest

Best Apprenticeship Employer

Rating

5.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job role simply consists of answering customer queries regarding their bank account, and following up on tasks to maintain customer satisfaction.

6/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to work under pressure, improved my ability to work at speed, and learnt how to work at speed.

6/10

3. To what extent do you enjoy your programme?

I find that the job and apprenticeship work put me under alot of pressure and do not give me much free time whatsoever. I feel very stressed sometimes.

2/10

4. How well organised/structured is your programme?

8/10

5. How much support do you receive from your employer?

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

1/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/10

9a. Would you recommend NatWest to a friend?

9b. Why?

I simply feel as though my job role involves a considerable amount of work and being in a noisy call centre is not very enjoyable. The only aspect I enjoy is the competitive salary.

10. What tips or advice would you give to others applying to NatWest?

Be ready to sacrifice a considerable amount of recreational time.