Premier Banking Officer Review

by NatWest

Best Apprenticeship Employer

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is first point of contact for premier banking customers over the telephone, my job is to deliver excellent customer service and help deal with customer requests and queries

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes. It is a different environment to any I have worked in before it is very professional and thorough and it has improved my time keeping and organization

    10/10
  • 3. To what extent do you enjoy your programme?

    • I am enjoying learning new skills, it is a high amount of work but it will be worth it for what I will learn

    8/10
  • 4. How well organised/structured is your programme?

    • reasonably well organized a bit tough to understand to begin with but now in the swing of things

    8/10
  • 5. How much support do you receive from your employer?

    • As much as i need

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • any questions I have they are there to help

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Massively, I will learn key parts of the financial industry and it is tailored for my role

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not at the moment as I'm focusing on my studies

    10/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • The whole experience has been excellent the support and professionalism is a level above

  • 10. What tips or advice would you give to others applying to NatWest?

    • Take lots of notes as they are key when starting the role

Details

Level 3 Apprenticeship

Finance

Edinburgh

May 2022

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