Department Manager Review

by HSBC

Best Apprenticeship Employer

Rating

4.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing a team of directs who manage telephony advisors supporting customers in financial difficulty.

6/10

2. Have you learnt any new skills or developed existing skills?

People management skills, measuring trustworthiness, working with a wide range of stakeholders.

7/10

3. To what extent do you enjoy your programme?

Not a lot. Would be better if it was more related to my role so I could apply the modules.

4/10

4. How well organised/structured is your programme?

We get a timetable of meetings and file lectures and assignment due dates. The dates changevsometimes.

4/10

5. How much support do you receive from your employer?

As and when I need it. Manager is supportive as he has also studied one of these courses so is understanding.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Not a lot of support. Feedback is not taken on board. Neurodiversity has to be officially diagnosed to get any adjustments.

1/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Not at all.

1/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes but things are just picking up again after covid lockdowns.

3/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

Opportunity for career progression. It is becoming more inclusive and diverse.

10. What tips or advice would you give to others applying to HSBC?

If you are a good, honest person, will bring value to the business and the people around you then apply. Lots of opportunity for career progression for the right people.