Technical Support Representative Review

by HSBC

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I undertake coaching, reviews of work, audit work, customer service and training

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Many new skills in the field of coaching on my coaching apprenticeship from the way the coaching journey works to many new models and ideas.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy the programme, the work and the activities.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well structured. A great website and very supportive and contactable support.

    10/10
  • 5. How much support do you receive from your employer?

    • My employer supported my application, ensured i had time and was flexible to ensure i could put my learning to good use.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • As much as I need. My assessor is always available via emails and i have their number during business hours. All my assessments are marked within a week and the feedback and review meetings are productive and timely.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • A key part of my role is development, training and coaching large teams of individuals to success and the coaching apprenticeship I am undertaking really helps me with that.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are, my employer is very supportive and many of my team mates organise and run events.

    10/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • HSBC is a great company to work for with wide ranges of opportunities and support as well as a great community.

  • 10. What tips or advice would you give to others applying to HSBC?

    • Take your time with the interview questions and really think about what they are asking and a good example to show off you.

Details

Higher Level Apprenticeship

Finance

Southampton

April 2022

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