Customer service assisstant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

3.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Banking assistant covering cash, banking hall enquiries and appointments

    4/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Reinforced knowledge of day to day role

    5/10
  • 3. To what extent do you enjoy your programme?

    • Proper time not given in workplace

    2/10
  • 4. How well organised/structured is your programme?

    • Poor

    1/10
  • 5. How much support do you receive from your employer?

    • Poor support workplace do not seem to be aware what they signed up for

    1/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Training provider is very helpful and underdtanding of work commitments when considering apprenticeship work

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Increases knowledge and confidence

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • N/a

    2/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • No

  • 9b. Why?

    • Poor staff development, training and lack of support/resources. Poor colleague engagement which management blame on staff. Pay structure does not reflect workload

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Good for experience/learning but not good for long term career

Details

Level 3 Apprenticeship

Finance

Greenock

April 2022

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