Retail Assistant Review

My role in my workplace varies day to day.Some days I will be mainly putting out stock and covering the tills when needed and then other days as duty manager , I will be in charge of the running of the store and controlling what happens that day in store.

I have learnt many new skills when working for Iceland. I joined just after leaving college and I’ve learnt a lot about how things work in the real world and I now have a greater understanding of the world of retail and how the day to day running work in an Iceland store. I’ve learnt how to deal with certain types of customers , how to always give a customer a good experience with our company an there are many more that I have learnt and many existing skills I have built upon.

I enjoy the programme that I am partaking in.Where a lot of the skills learnt I already have a basic understanding on, I have been able to build on then and gain a greater understanding and been able to go more in depth with then and learn them deeper. But there are plenty of new things I have learnt and continue to learn throughout the programme.

I would say that the programme is well organised and well structured. Each module is set out well and gives you a clear understanding of what is expected of you and what you need to learn.It gives a good overview of everything you need to understand and doesn’t bore you and go off on a tangent and keeps you interested.

I receive enough support from my employer and they are always there if I have any queries or worries about anything. And I feel it is a safe place for me to ask and I feel comfortable with any queries and I don’t feel pressured in any sort of way.

I receive plenty of support from my trainer, they are always there to answer any questions I may have. And if I ever have any I’ve struggled with during one of the modules , they will help me and go through what I don’t understand and make sure by the time we are done that I understand what I didn’t before hand.

I feel as though my qualification helps me perform better in my role as it gives me a more in-depth view of what retail is and then in and outs of day to day proceedings. It gives me an edge over other people as I now have a better knowledge that I can put into place in day to day work.

There are extra things at my work such as talking Iceland which Is a page where you can pledge new ideas that you may think of, post reviews surrounding new products you may have tried. So there is plenty of extra things that you can do outside of your working hours.

Yes

Iceland is a place where I throughly enjoy working. My colleagues are all very welcoming and there is really good team atmosphere around the place. At Iceland when you go Into work you know what is expected of you and you what your role is and snag you need to do on a day to day basis.

The advice I would give to other people joining/applying to Iceland is to always be polite and look appropriate for the job. A big thing at Iceland is customer service, so always make sure that all the customers have a pleasant experience shopping with us and make sure you keep them wanting to come back time and time again.