Supervisor Review

My role includes customer service, dealing with customers face to face, telephone, email. Running the shop and the team when my manager is away. Making sure the shop is brilliantly presented for customers as well as staff. Getting deliveries out, and making sure inventory gaps are correct.

I have learnt many things. These could include customer service, how to deal with customer complaints successfully and professionally. I have learnt how to successfully run a team and a store. What counts as a leaving the shop right at night time. I have also learnt things such as van checks, office based activities I.e cash up, banking, recording or investigating money loss.

I am enjoying it quite a bit. The only problem I have is trying to fit it in my day to day roles at work and home. I do want to carry on with it and get a pass, but it just seems to be quite a lot to handle given the other things I do need to spend time doing.

I would again say it is organised and structured quite well. Gives me time between sections to get complete. That is what I enjoy. Having a decent enough time to get each section done and not feel under pressure to get it all done at one time. My job role and my social life mean it is quite difficult for me to spend time doing my programme.

I think my manager is and can be very supportive but unfortunately our store is very tight when it comes to wages and staff so it does not give me or my manager the time to get together and discuss the things I would probably need her support and advice on.

So far I would say I have received the maximum support possible. She constantly updates me when I have completed a section and offers me praise. She also leaves comments next to the work so I know what is next. I feel very comfortable with the support I am getting.

I feel like I perform quite well anyways. However, the qualification is just making me take more notice of customers and actually focus on the customer service part of my role rather than just the physical putting stock out etc. It has made me really think more about the leadership training.

Not particularly no. My role is solely based on my store, my team and my customers. Only chance I might get to socialise in that aspect would be manager meetings or work dos. Which we do not particularly have very often. Also I am not a very social person so it would be very much out of my comfort zone.

Yes

I feel for anyone, in any career, an apprenticeship is a great way to progress. Not only do you learn and work at the same time, but you have the chance to learn and pick up skills you either never had or never thought you would have so it is a great opportunity.

Definitely go for it. I would say make time for study, work around your work and social life and even though this can be extremely difficult, it is a brilliant opportunity that most people will not get to learn new things within your company and pick up any new skills that can help you succeed that much more.