Customer service assistant Review

by Iceland

Best Apprenticeship Employer

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is duty manager. I am dealing directly with customers.

7/10

2. Have you learnt any new skills or developed existing skills?

Yes, they introduced new technology and new software. I boost my self confidence every day.

9/10

3. To what extent do you enjoy your programme?

I am enjoying it because I am learning daily and it has improved my communication skills and writing skills.

8/10

4. How well organised/structured is your programme?

The programme is very organised, but time is very important.

6/10

5. How much support do you receive from your employer?

I received full support but you have to give your own time to complete your assignments. It is really hard to balance home life and work life and also complete our assignments.

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received full support from my training provider even when I was behind my teacher.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think face to face visits are better then virtual.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not really, we just socialise from time to time.

3/10

9a. Would you recommend Iceland to a friend?

9b. Why?

In this company, career growth is very bad. I will be stuck in one role for years and years.

10. What tips or advice would you give to others applying to Iceland?

If you do not have any goals set then yes you can work here, but if you want to progress then this is not the right place to work.