Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • To learn, develop & apply the technical & behavioural skills required in order to successfully complete the apprenticeship programme to drive the performance of the store team to deliver business results and operation.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I've learnt about different leaning styles such as VAK and honey and mumford, how to drive business through social media, different leadership styles such as paternalistic, democratic etc and also different methods of marketing like cause marketing and viral marketing. developed skills on communication and listening

    9/10

  • 3. To what extent do you enjoy your programme?
  • i love learning new things so in general i really do enjoy the programme i am on. at the moment some elements do feel a bit like a business class such as effective marketing and financial operations. i find my self translating the information into my work at iceland sometimes quite difficult.

    7/10

  • 4. How well organised/structured is your programme?
  • now i have setteled in with my new tutor i find it a lot more organised and structured as im set tasks and goals to achieve before our next meeting. Also any outside lessons are organised for me by my tutor and communicated as soon as they are booked etc

    8/10

  • 5. How much support do you receive from your employer?
  • iceland give myself a day off during my working week to complete my coursework etc. Both my manager and area manager are approachable for any further help i may need.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • since i have been with my new tutor the level of support in this area has been amazing, booking classes that i need to help me improve and also my exams. My current tutor also always asks for feedback on how i found them classes too

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • i feel the workplace side of my apprenticeship such as people skills, managing a team and communicating effectively has really improved. ive used the grow model countless times to help improve colleagues learnings and standards etc

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • the company provide us (our stores) with a social fund for which we can put towards a staff night out, we also have area parties, manager nights out and even national events

    10/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • iceland is a great way to meet and work with all kinds of people, helping you as a person grow and develop and also the team around you. there is always a different challenge day to day


  • 10. What tips or advice would you give to others applying to Iceland?
  • work hard, work as a team, show your eager to learn new skills, listen, have great customer care skills, plan your day, services etc, be organised


Details

Higher Level Apprenticeship

Customer Service

Clacton-on-Sea

March 2022


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