Duty Manager Review

by Iceland

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves customer service, stocking shelves, merchandising our products, managing staff, ensuring compliance with the law, and other tasks required for the day-to-day running of the shop.

7/10

2. Have you learnt any new skills or developed existing skills?

Through this apprenticeship I have learned new skills and developed existing ones relating to customer service, marketing, merchandising, and management.

9/10

3. To what extent do you enjoy your programme?

The apprenticeship has helped me get better at my role and I am glad to have this opportunity.

10/10

4. How well organised/structured is your programme?

The apprenticeship is divided in separate modules, which cover a variety of topics. After every module, there's a meeting with your tutor. These meetings are very useful in checking your understanding of each module and ensuring the apprenticeship is a positive learning experience. Plenty of support is available by contacting your tutor.

10/10

5. How much support do you receive from your employer?

I go through a checklist about every module with my manager and we discuss the topics, which helps my understanding of the subject.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My tutor is very helpful and has made it clear that I should contact her if there's any issues or questions regarding the apprenticeship. She's been very helpful and accommodating.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Through this apprenticeship, I have learned new skills, developed existing ones, and become more mindful when performing day-to-day tasks at work.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Once in a while, there are social and sporting events.

7/10

9a. Would you recommend Iceland to a friend?

Yes

9b. Why?

This has been an enjoyable and useful experience.

10. What tips or advice would you give to others applying to Iceland?

Pay attention to what's being taught, don't be afraid to ask questions, and make the most of it.