Complaints Technical File Reviewer Review

Complaint file reviewing, reviewing closed complaint form with the business, closed on the front line or with the customer relations teams. Feedback, root cause analysis and solutions workshops are provided to work through high error counts, improve performance and deliver a better service to our customer. Service Recovery also applies.

Assuming this in within the role. Yes. Increased knowledge of regulatory expectations, the process and governance of the function to protect the business and the effort undertaken to improve RSA performance and the customer journey. Involvement in roles and projects that I have not had exposure too before, added benefit.

The programme is really useful, it's helped me to consolidate and nail down what I already knew whilst providing additional insight and information that help explains why we approach things in the way we do. More of the content is being used in my day to day role aswell.

Fairly regular calls with my tutor to discuss progress and set tasks to complete within the month ahead. I was hoping to have moved through the programme a bit quicker and whilst there were study time, it felt possible to complete additional tasks to keep the programme moving at pace.

I have nothing negative to say about my employer, they have provided me with as much time as need to complete the task, read the chapters and revise. I am pleased this time was provided with out having to make special requests. Being non capacity planned has certainly help this.

Support was fine, mock exams provides, revision material and guidance was all provided during the calls with the tutor when discussing exams. It would have helped if they were clearer re CII and the change of syllabus part way through the course and what this means when accessing revision mate.

The material I'm learning it now being used in the day to day role and provided further enhancement of my existing knowledge. This enables me to analysis the reviews and determine from some of the principles documented if we've acted fairly and within the terms of the policy.

Work are really pushing self development and CPD, there are multiple, free course to attend, whether these are webinars or modules to complete on the company training site. Due to covid the social events have dropped off, but I am sure they will pick up again eventually. No sports teams

Yes

Reliable large employer who are committed to looking after their staff . With good perks within the job and additional benefits possible such as share saving programme. Good friendly place to work with a variety of roles and career progression opportunities. Remote working, flexible working has built trust between all staff

Don't be afraid to want to move around the company into different roles to gain exposure, make sure you make your manager aware of where you aim to be and make sure you take the time to try and network with these areas of interest to show your interest.