Rating

4.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • my day can vary as somedays i will be on the till serving customers with their banking needs, and other days i can be on enquiries dealing with customer needs varying from fraud to international payments, I am also savings accredited meaning i can open savings accounts for customers aswell as their normal day to day banking.

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • whilst i have been at the bank i have worked for different departments of the bank, working for fraud which meant that i had to learn multiple new systems and procedures for me to do my job to the best of my ability in a short period of time, this meant i was able to help a different area.

    7/10

  • 3. To what extent do you enjoy your programme?
  • The programme for me seems childish, the workbooks for example I feel like the tasks in them are similar to the tasks that I would have completed in school and arent really that relevant to my jobs that I do on the daily, I think that completing the workbooks have not developed me.

    1/10

  • 4. How well organised/structured is your programme?
  • i think that is poorly organised, this is partly my fault due to me not responding to messages of my trainer trying to organise check ups with myself, or if i am trying to sort time out of my daily tasks helping customers so that i can complete the workbook.

    4/10

  • 5. How much support do you receive from your employer?
  • I receive support from my managers and SBM who both try and push me as much as i can to complete the workbooks and other tasks, this can be them setting time aside for me to complete the workbooks or if my manager is trying to arrange a call with my trainer.

    6/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • my trainer is very helpful and does try and guide me to complete the workbooks and other tasks, this can be a text or a call for us to catch up and see where I am up to on the workbooks and will spend time with me to work through them if I need it.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Personally i don't think that the work i complete whilst doing my apprenticeship help me perform in my role as I feel that the work is irrelevant compared to my daily tasks when i am helping customers, as the queries i deal with in the branch are more complex than what I do in the workbooks.

    1/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • none that i am aware of

    1/10

  • 9a. Would you recommend Lloyds Banking Group to a friend?
  • Yes


  • 9b. Why?
  • is a nice place to work with friendly staff members who have made me feel comfortable from the day I started,


  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?
  • try not to panic on the interview


Details

Level 2 Apprenticeship

Finance

Liverpool

May 2021


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