Centre Support Manager Review

I manage an internal Sales team that specialises in finding digital solutions for FE colleges, to allow them to deliver qualifications via online and blended learning. Due to changes in the market, our priorities can change weekly, so we have to be prepared to consider every problem or issue our customers are dealing with

Absolutely! I have become more efficient and proficient in my daily duties. I am more confident in leading a project and I am able to collaborate at all levels of hierarchy. I am able to complete a business report, as well as evaluate data. I am confident in public speaking and I am not phased when having to deliver a presentation.

The Chartered Management Degree Apprenticeship I completed, gave me an overall perception of how to start, run and dissolve a company. My experience in business allowed me to challenge the learning situations, however, the course was fast-paced and innovative and I was able to put what I had learnt back into the workplace and in social situations

The structure of the programme was really good. Each term we were invited to a start of term induction with my training provider. My employer ensured we were given two extra hours a week of study time as well as being offered a mentor and senior management mentor. The apprenticeship team kept in touch throughout the programme and encouraged us to be involved in numerous promotional events.

Pearson is a great advocate of apprenticeships. We were given support from our managers and senior managers and that was rolled out to the wider business, this allowed me to take the time allocated for extra study. I met with my mentors monthly to assess where I was and to offer support and guidance regarding the course.

Pearson college made a point of welcoming you as a student. We were given time each week to meet with our tutors on a 121 basis outside of the lectures and seminars. Tutors made it clear that they could be contacted at any time and after I sent an email at 22:00 one evening, I got an instant reply. The guidance and support was outstanding!

I do not think there was anything I learnt on the course that I have not been able to take back to the workplace. I have learned so much and now I have passed some of the knowledge on to my team, who are now proving to be quite dynamic. I have been able to look at previous work processes and change them to be a more efficient employee that gets so much more done each day.

In 2020 have face to face social events was not possible, however, Pearson encouraged managers to create more innovative ways of getting teams together, which I have put into practice. I work closely with Robert Halfon the MP for Harlow in promoting apprenticeships and local job fares and events. I currently volunteer in helping to raise monies for a local charity

Yes

After working at Pearson for fifteen years, I have gone from leaving school with general education to progressing to completing a degree last year. I have been given numerous opportunities for continued professional development and often asked to get involved in promoting events to encourage more employees to upskill.

Research the company, understand and know what our mission is. Explain the application process from interviews and assessment days. Ask if you do not understand and ensure you understand the requirements for the role you apply for. Seek assistance from other employees if necessary. Dress for the role you want to be in and be confident