Customer care Review

by HSBC

Best Apprenticeship Employer

Rating

5.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer care, dealing with vulnerable customers via telephone and Supporting their financial needs. Also responsible for answering customer services calls

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes Customer service Communication Complaints

    8/10
  • 3. To what extent do you enjoy your programme?

    • not very.

    3/10
  • 4. How well organised/structured is your programme?

    • I believe it could have been okay but due to pandemic and little communication it has resulted in a poorly organised programme

    4/10
  • 5. How much support do you receive from your employer?

    • Little

    4/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A good amount but could have been better

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • To some extent

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not due to pandemic

    4/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • if they want a call centre role it has very good benefits

  • 10. What tips or advice would you give to others applying to HSBC?

    • ensure you know what a call centre feels like

Details

Level 3 Apprenticeship

Finance

Leeds

May 2021

View More Reviews
Recruiting? See how we can help you