customer advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I have just changed role to Banking Consultant which means that I open up new accounts for customers. I rely on the Customer Advisors to pass me leads, or I get them myself by making calls to people who I think I can help.

8/10

2. Have you learnt any new skills or developed existing skills?

I have gained confidence in calling customers.

10/10

3. To what extent do you enjoy your programme?

I am not enjoying it that much as I hardly hear from anyone about it. Also I am on my third trainer assessor and don't feel that it is very consistent.

8/10

4. How valued do you feel by Lloyds Banking Group?

I feel I have been let down with my performer score this year and feel like I have not been rewarded for my hard work

4/10

5. How well organised/structured is your programme?

Never hear from anyone about the programme.

5/10

6a. How much support do you receive from your training provider?

My trainer assessor is very good at helping me but sometimes is hard to arrange an appointment. I was very happy though when she got my Key Skills certificate sent out very fast.

8/10

6b. How much support do you receive from your employer?

more than i did before. since my TA has started talking to my manager and the apprentice has become more widespread, my manager just lets me get on with it

10/10

7. How well does your salary/package meet your costs?

This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions

7/10

8. Are there many opportunities outside of work?

for me there is as i am studying Paramedicine alongside work, in my own time

9/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

It is a good job and the people are great. also they help with charity - for example anything I raise for charity they match up to £500 a year and pay me £8 an hour for my charity when i volunteer time. the union also paid £500 towards my paramedicine course fees.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

it's all about customer service