Account Services Specialist Review

by Pearson plc

Best Apprenticeship Employer

Rating

6.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is to support Exams Officers and centres with exam administration. My role can vary depending on which part of the exam year (cycle) we are on. I mainly support my customers via telephone, email or live chat.

6/10

2. Have you learnt any new skills or developed existing skills?

I have learned so many transferable skills from my apprenticeship that I can use within my job role day to day.

6/10

3. To what extent do you enjoy your programme?

I really enjoyed my apprenticeship a lot, it has had it's difficult times with it taking place during Covid but this has allowed me to use my skills to manage and complete my course.

8/10

4. How well organised/structured is your programme?

Very, I always know who to turn to for support in all areas of my course.

7/10

5. How much support do you receive from your employer?

I am thankful that my employer has allowed me the flexibility of completing and apprenticeship around my job.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot, my training provider has been great and organised extra support for me and tutoring in any areas which I have needed it. I was even attending college one day a week at one stage of my course (prior to Covid).

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I fell that it has given me a better understanding of my job role and how important that is to the business.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not so much now (with current restrictions) but prior to Covid yes there was.

5/10

9a. Would you recommend Pearson plc to a friend?

Yes

9b. Why?

It's a decent place to work.

10. What tips or advice would you give to others applying to Pearson plc?

Don't be overwhelmed by the amount of stuff that there is to learn. You will never know everything but one thing is for sure you will always be learning.