Claims Handler Review

Answering customer calls and answering any queries they have, this can be with sorting repairs to their vehicle or assisting with the liability investigations if another vehicle is involved, we will often question the customer to make sure we have all the relevant information to make an informed decision on liability.

I have learned how to investigate liability in the best way possible, for example knowing when a customer is liable due to the nature of an incident before the customer does, as the customers will 9/10 times believe they are not at fault and you need to adapt your language to inform them why this isnt the case.

I enjoy this programme a lot, it has given me a chance to grow my knowledge within the business and insurance in general, before starting this role, my knowledge on insurance was very minimal and since starting I have been able to assist customers confidently with any questions they have

I think the structure to the programme is really good, as when starting we weren't just thrown into the deep end, we had a few weeks to actually grow our knowledge before putting it out there to customers so that we could offer the best customer service we can.

We have a lot of support not only by our team leaders but when our group was new we were assigned an SME who would assist us whenever needed and this took a lot of pressure off knowing we had someone there who was ready to help us whenever we had a question

Every few weeks we would have meetings booked in where we would come with any questions or struggles and this would be something that the training providers could help us with. We would work specifically on a few chapters and have a meeting to discuss and make sure we have understood everything

It has helped my knowledge within insurance and has helped me when speaking with customers, it has given me a much wider understanding of Insurance which helps within my job role. It makes explaining things to customers a lot easier as they are more likely to trust you with the more knowledge you have.

Since working from home there isn't too many events to take part in, however there is a club that sends quizzes and riddles to teams to make their day a bit more exciting, this gets all the teams working together as some are more competitive than others.

Yes

There are so many benefits to working for direct line such as the discounts on insurance for car, home, pet etc. however there is so much more than that, it offers incentives throughout the year to show that they really care about their employees and the hard work they do.

That its a really great place to work and to get involved in activities as this will make your time with them so much more enjoyable, and to get involved in discussions as it is important to get your voice heard if you have any opinions on anything that can help the business.