Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work in a blended role where I complete a vary of administration tasks and take/ make calls within the bereavement department at Scottish Widows.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt a lot about the business and how to effectively deliver excellent customer service. I have gained a more advanced knowledge of why this is so important and can deal with various situations in a way I couldn't have before starting the programme. It has built mu confidence in financial services and in my day to day role - even speaking with other colleagues.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I really enjoy my programme. I have a good relationship with my coach Liz and feel comfortable going through the apprenticeship with her. Everything is explained well and I am enjoying improving my skills.

    10/10

  • 4. How well organised/structured is your programme?
  • Very well organised and structured. I am always made aware well in advance of what I need to complete and look at - everything is always put into my calendar with the details also. I can always email Liz for any additional support also.

    10/10

  • 5. How much support do you receive from your employer?
  • A lot of support. On every call I am reminded just to call or email if I have a query and always get a response quickly.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • A lot of support. Liz always provides me with useful documents and websites I can use and I can call/email her if I have any other queries.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I have a more in depth understanding of why what I do is important and can now handle more difficult situations through my new understanding. I have l also learnt more about the company I work for which has gave me more confidence in what I do.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yeah, its difficult at the moment due t home working but there are lots of clubs for inclusion and coffee catch ups we can have via teams this now.

    6/10

  • 9a. Would you recommend Lloyds Banking Group to a friend?
  • Yes


  • 9b. Why?
  • I enjoy working for Lloyds - I have learnt a lot and had opportunities I have taken up. The benefits are good and my colleagues are lovely.


  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?
  • Just to be yourself and know about the role you're applying for - look into the business and understand our main objectives.


Details

Level 2 Apprenticeship

Finance

Edinburgh

March 2021


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