Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • General sales assistant ,all about the great customer service . Replenishing stock to ensure great customer availability .

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I've learnt about the different kinds of customers that walk in our shops ,the ways to approach different types of customer .

    10/10

  • 3. To what extent do you enjoy your programme?
  • I'm really enjoying making my range of knowledge bigger ,The timescales i have to complete work is sufficient enough for me to do the best job i can . My trainer is easy to talk to ,explains things well and should i have a query gets back to me in good timely response.

    10/10

  • 4. How well organised/structured is your programme?
  • The program is very well organised ,with clear timelines on work to be completed, meetings to attend etc. Support is fantastic ,should i need it i know i will get it in good timely response.

    10/10

  • 5. How much support do you receive from your employer?
  • I get good support from my fellow colleagues and my management team.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I've only been doing it for a short time , however already have received great support and attitudes about me gaining better skills or qualifications.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • What I've learnt about different kinds of customers and best ways to approach them for them to receive the greatest customer service experience ,is something I wouldn't of known if I'd not done the course . I definitely feel that doing the apprenticeship has widened my knowledge in retail.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We have a platform called Nexus ,where you can complete training activities etc that suit your needs .

    10/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • Because it's a great place to work, your team feels like a family. We are respectful of one another and always look out for each other .


  • 10. What tips or advice would you give to others applying to Iceland?
  • Be yourself ,be open and honest


Details

Level 2 Apprenticeship

Customer Service

Lenthall Ave, Grays RM17 5AB, UK

March 2021


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