IT Service Manager Review

by IBM

Best Apprenticeship Employer

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Management of services, talking to clients, managing incidents, writing reports, managing suppliers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, client and consumer management, Risk management, project management, agile working

    10/10
  • 3. To what extent do you enjoy your programme?

    • It's very good

    9/10
  • 4. How well organised/structured is your programme?

    • Internally it is organised well, although we have had different foundation managers take over the Pearson relationship that it might have gotten a bit lost

    7/10
  • 5. How much support do you receive from your employer?

    • Lots

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A fair amount. Training provider doesn't always help when concerns are raised.

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • A bit, i.e. risk management, commercial background, leadership styles

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes

    8/10
  • 9a. Would you recommend IBM to a friend?

    • Yes

  • 9b. Why?

    • Good company to work for, lots of room for progression and lots of support

  • 10. What tips or advice would you give to others applying to IBM?

    • Research the company, show drive and passion

Details

Degree Apprenticeship

Business Operations

Winchester

March 2021

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