Claims handler Review

by RSA Insurance Ltd

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a claims handler so I take inbound and outbound calls and speak to customers, I also work emails/tasks in regards to home claims

8/10

2. Have you learnt any new skills or developed existing skills?

Yes I am much better at speaking to customers and my time managing skills have improved, my customer service skills have also improved

8/10

3. To what extent do you enjoy your programme?

I enjoy my work role as it involved working with others but independently as well.

8/10

4. How well organised/structured is your programme?

It is organised and well structured, we are given the resources we need and have coaches to support us along the way

8/10

5. How much support do you receive from your employer?

A lot of support, I have a team leader who is always there to provide any support and answer and questions I have.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have been given support and a lot of resources to help me with my studies, my talent coach is there if I have any questions and we have regular meetings

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It defiantly helps me have a wider knowledge and understanding behind the things I do in my work role, a lot of the content in the exam links with my everyday role

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is a sports and social team

7/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

It is a great company to be in as it is very accommodating to personal needs and a very social company to be in, especially at a young age like me

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

Make sure to research the role to ensure it is something you enjoy doing.