Client Services Technician Review

by RSA Insurance Ltd

Best Apprenticeship Employer

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Creating, debiting and servicing multinational commercial insurance policies whilst supporting the underwriter with new business/renewal reviews.

8/10

2. Have you learnt any new skills or developed existing skills?

Developed and improved understanding of insurance and my role within it. Improved my understanding of what a pertinent underwriter would be looking for when assessing risk.

8/10

3. To what extent do you enjoy your programme?

The content I enjoy, I like the regular catch ups with my talent coach. However one improvement I would recommend is around the tracker sheet. I have been sent several "new" examples to be using so each time creates admin to transfer my data across the to correct format. Please ensure the trackers are fit for purpose so they do not need to be changed regularly.

8/10

4. How well organised/structured is your programme?

Good Structure to the programme

9/10

5. How much support do you receive from your employer?

Employer allows me time to study. Regular catch ups with my leader.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

There is a lot of support available if needed.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I definitely feel more knowledgeable in my field

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Post Covid would take part in the charity events and social events. Have been invited to the networking events

9/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

Reputable company to work for, well established and well recognised in the marketplace.

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

Technical implied persons should look at the underwriting career path whereas customer service/management roles are there for the more socially inclined personel.