Team Leader Review

by RSA Insurance Ltd

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Lead a customer facing team in a busy contact centre dealing with household claims. I have 14 direct reports. I allocate work, ensure phone svls are met, conduct return to works, 121s, performance ratings. Also manage performance within the team.

10/10

2. Have you learnt any new skills or developed existing skills?

Both - at the moment I am developing existing skills but some of the later modules involve aspects that I dont get involved in as much in my day to day role.

10/10

3. To what extent do you enjoy your programme?

I really enjoy the programme. Its very well presented and broken down in manageable blocks of learning.

10/10

4. How well organised/structured is your programme?

Very well

10/10

5. How much support do you receive from your employer?

I receive a lot of support, not only from my immediate manage but from my peers and the apprenticeship lead too.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot, They are available when ever I have any queries or concerns,

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I hope it will help give me the skills I will need to help me gain a prmotion

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I am involved in the charity committee

10/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

I feel that they support you in every aspect of your development.

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

Go for it. Its definitely worth it but be kind on yourself and make sure some times you are a bit selfish.