duty manager Review

by Iceland

Best Apprenticeship Employer

Rating

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

cash officiating, customer service, team leading, planning and strategizing, stock replenishment

5/10

2. Have you learnt any new skills or developed existing skills?

I've developed my communication skills majorly and grown up mentally

10/10

3. To what extent do you enjoy your programme?

Work isn't great; no mind stimulating things involved, just drone work. Team are good but standards have dropped from management change. Tutor is fantastic and bubbly

8/10

4. How well organised/structured is your programme?

Due to covid, not as organized as i'd like and my tutor has multiple apprenticeships to manage, so I understand she can't be there for everyone at once. I'm content with it however.

7/10

5. How much support do you receive from your employer?

Nothing at all, from team or managers. Tutor hasn't needed to yet so cannot gauge that one

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

haven't been enrolled long enough to gauge

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend Iceland to a friend?

9b. Why?

The company is very tight with hours and wages; it's usually 2 staff members running a store at most times. Socially and mentally, this takes a toll on you. Also, expectations are the highest here out of any supermarket I've seen. While being deprived of a team, you're expected to work through breaks and deliver perfection. I would just recommend another supermarket personally. As a duty manager, I am treated as disposable; as expected with any corporate job, you're not of any value to them.

10. What tips or advice would you give to others applying to Iceland?

Good for students and till staff, wouldn't pursue team leader role