Duty Manager Review

by Iceland

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Day to day responsibilities include delegating tasks to a small team, as well as dealing with customer problems and queries. Duties also extend to refilling shelves and freezers and provided excellent customer service.

8/10

2. Have you learnt any new skills or developed existing skills?

Since beginning the program I have learned a lot so far about things we as retailers do that might affect our customers and business. I feel I am much more aware of things we generally do naturally such as body language, communication tones. I have also learned new things such as culture of a business, customer journies and emotive retailing (wants needs desires).

10/10

3. To what extent do you enjoy your programme?

The level 2 retailer program is teaching me a great variety of things I would never have thought goes into a retailing environment and as such am enjoying the program greatly. I look forward to being able to put learnings into practice.

10/10

4. How well organised/structured is your programme?

Very well structured, tasks and learnings are placed out and easy to understand and follow.

10/10

5. How much support do you receive from your employer?

Should I require it, I am confident I have the full support of both my management team and Iceland as a whole.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Any questions and queries I have had, my training provider has been able to assist me with little to no problems.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Things I am learning during my program are things I do naturally in a day to day setting and give no thought to. The program has opened my mind to a more in depth look at these behaviours and actions. I believe refining existing skills along with the knowledge gained will benifit my role greatly.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None that I am currently aware of.

5/10

9a. Would you recommend Iceland to a friend?

Yes

9b. Why?

Iceland has been a fantastic company to work for. In my personal experience you are valued, treated fairly and you are given all help and support you require to grow in a career. Iceland respect individuals wants and needs and offers flexible working even for students.

10. What tips or advice would you give to others applying to Iceland?

If you enjoy a team that will respect you, management that values you and a job that not only tests you but has a friendly vibe from both customers and team, apply.