Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My current role is a duty manager i run the frozen section in ny store, i fill stock on shop floor, do home deliveries, i serve on tills, answer phone calls from customers, i complete stock deliveries and more.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed previous skills as i had a good amount of knowledge beforehand, customer service and team leader skills are the main skills i have improved on

    9/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy learning how i can develop this skills i have and to learn new skills along the way!

    9/10

  • 4. How well organised/structured is your programme?
  • Due to covid-19 it isnt as structured as it normally would be but it is still going well and smoothly

    7/10

  • 5. How much support do you receive from your employer?
  • I recieve as much support as i need at all times

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I recieve all the help i need

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Having more information about my role makes it a lot easier as you understand how to do things easier/better

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No

    5/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • Iceland is a welcoming company that is easy to work for, any questions you asked will be answered in detail and a majority of the staff are friendly and welcoming


  • 10. What tips or advice would you give to others applying to Iceland?
  • A tip that goes for any place you are new to is to ask any questions you need an answer to, it will always help you in the long run and never be embarrassed to ask for help from anyone


Details

Level 2 Apprenticeship

Customer Service

Cwmbrân

December 2020


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