Customer Service Associate Review

by HSBC

Best Apprenticeship Employer

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • taking customer calls to help with day to day banking enquiries

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • social skills and I have also gained more confidence in myself

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it a lot however I am keen to move on to a bigger role

    9/10
  • 4. How well organised/structured is your programme?

    • very well

    10/10
  • 5. How much support do you receive from your employer?

    • a lot of support its excellent

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • a lot

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • ...

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • charity work

    10/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • its a good company to work for and has strong corporate culture

  • 10. What tips or advice would you give to others applying to HSBC?

    • be keen to work. this is a good place for anyone who loves to give a helping hand

Details

Higher Level Apprenticeship

Marketing

Hamilton

June 2020

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