collection advisor Review

My role is to help customers who are in financial difficulty by negotiating a resolution that will enable customers to get to a better position financially and emotionally via telephone. I look to put customers on a repayment plan and take payments as well.

Developing an understanding of a persons circumstance by asking relevant and important questions. Communicating with customers who may have difficulties for example mental health.

Time off the phones gives you a moment to reflect and take note of what you have been doing. Programme gives me knowledge of the overall take on banking which can help me during conversations as well as the banks procedures for collections.

My apprenticeship started very slow due to delays and also management not knowing the programme. I feel the programme doesn't give enough support as I have a review once a month with my talent coach. Time off the phone can be limited due to business needs.

Although support is always there by my manager and above, due to business needs, apprenticeship time can be pulled as it can get busy.

I receive support once a month and if I need extra support I do send an email or call my talent coach. As I come near to my exam, I have been receiving more support like revision and mock exams as well as one to one meetings.

The qualification will give me more understanding for banking as it covers mortgages which I have not encountered with my job role. However I am unsure if it will help me progress in my job role.

There are always extra activities taking place every week at hsbc to get people to explore.

Yes

management is good and gives you real experience in the employment world.

An opportunity to enhance skills and help you go further in life.