Senior Bereavement Support Officer Review

by HSBC

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Processing documents and reviewing them for their validity, making risk based decisions to release funds to families or personal representatives of customers who have passed away, corresponding with solicitors, third parties and families of customers who have passed away to confirm our requirements and request documents, liaising with colleagues to reach conclusions about what the right thing to do for the customer is.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed on my knowledge of the banking sector and built on my customer service skills.

9/10

3. To what extent do you enjoy your programme?

8/10

4. How well organised/structured is your programme?

In the beginning it was not particularly well organised as we had a change of tutor part way through the programme. We only found out our current co-ordinator had left when the new one sent us an email asking to meet with our group so she could introduce herself. It also turned out that the previous tutor had failed to mention some aspects of the programme to us.

5/10

5. How much support do you receive from your employer?

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

Excellent benefits to be taken advantage of, great career progression, opportunities to work within the community and give back to the community through things like fundraising and volunteer days, supportive environment with great managers who are able to see potential, HSBC really care about staff being able to progress and support apprenticeship programmes and other forms of learning.

10. What tips or advice would you give to others applying to HSBC?

Make sure you have all of your pay slips and sufficient evidence to prove where you have been working over the last few years as you will require this for on-boarding, when coming to interview you should just be yourself as they value creativity and individuality so you will need to stand out from the crowd