customer advisor Review

by HSBC

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer advisor and I answer calls all day to assist people with their banking needs weather it be bill payments or statements or account opening

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes I have been looking at complaint work and done many coaching and team meetings. iv learnt a lot about banking industry and the history, and how and why things are done the way they are.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I love it as I'm constantly learning new things.

    9/10
  • 4. How well organised/structured is your programme?

    • in the beginning it was kinda of structured but had a few problems with admin as they enrolled me on the wrong course and didn't get my LIBF details or anything to me. but that is all fixed with my new coach.

    6/10
  • 5. How much support do you receive from your employer?

    • 50%

    4/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • my coach I have is amazing! she is always there to help me when needed and drives me well to my goals and qualification.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • iv learnt a lot of things that help me in my daily role, for eg: knowing about FCA and certain types of banking for people that don't want to do banking and how its evolved over time.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • im part of the engagement team that help organise events or things to do in the contact centre.

    7/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • it is a great company to work for.

  • 10. What tips or advice would you give to others applying to HSBC?

    • learning as much as you can and never stop pushing your self to new goals or higher knowledge.

Details

Level 3 Apprenticeship

Finance

Leeds

February 2020

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