Customer Service Advisor Review

by HSBC

Best Apprenticeship Employer

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking calls from customers to meet their basic banking needs

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Customer service, Complaint handling, office communication, banking systems, coding, etc.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I find it interesting learning about new areas of the banking world. Being able to add to what I know is useful.

    7/10
  • 4. How well organised/structured is your programme?

    • Somewhat well organised. It seemed to start late with providing us certain information, however they have revealed more as time goes on so it's all good

    8/10
  • 5. How much support do you receive from your employer?

    • Employer gives me time out of my work with no hesitation and is able to help when needed

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We have been receiving a lot of support in this regards recently. Early days and it seems that we are getting more support as time goes on

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Learning about the wider banking world has helped me in answering basic customer queries on all subjects so far. This has helped me when understanding issues to pass on to specialists Eventually I will know a lot more about mortgages and be ready to move on

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not really

    5/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • Because you can learn plenty of things that are useful to every day life.

  • 10. What tips or advice would you give to others applying to HSBC?

    • Try and take in as much info as you can

Details

Level 3 Apprenticeship

Accounting, Finance

Leeds

February 2020

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