Case Manager Review

by HSBC

Best Apprenticeship Employer

Rating

6.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I carry out CDD for business customers.

6/10

2. Have you learnt any new skills or developed existing skills?

I have learnt communication, problem-solving and software skills

7/10

3. To what extent do you enjoy your programme?

I enjoy my job role, however the programme for the apprenticeship is not very engaging and can be difficult to self-teach.

5/10

4. How well organised/structured is your programme?

Some months are very structured and sometimes they are not so there is not much consistency

5/10

5. How much support do you receive from your employer?

A lot of support they allow me one day a week to cover my studies.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have monthly reviews but it would be more beneficial to have learning sessions.

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Some parts are relevant but because the qualification is quite broad some of it does not apply to my job at all, making it difficult to learn and understand.

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I sometimes attend events through work such as career development days.

7/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

I feel that for young people there is a lot of opportunity to develop your career within the organisation. However, other companies pay better salaries for the same roles.

10. What tips or advice would you give to others applying to HSBC?

Be confident and just believe that you deserve the position.