Customer Service Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

4.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Helping customers in financial difficulty - telephone based role - speaking with customers with vulnerability and mainstream customers. Looking for solutions to their difficulties.

6/10

2. Have you learnt any new skills or developed existing skills?

Systems that I use are all new to me. I wasn't previously in finance but I feel my experience in customer service has helped me in this role as it's based around communication

6/10

3. To what extent do you enjoy your programme?

So far not enjoyable

2/10

4. How well organised/structured is your programme?

It's well structured and clearly laid out - makes it easy to complete

6/10

5. How much support do you receive from your employer?

Not much at all although they do commit to giving me the hours that I need to complete the tasks

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

My apprenticeship coach has been really good - whenever I've needed anything from him - he's come back to me straight away. He's friendly and approachable

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I don't really think it helps

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None

1/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

If someone needed a job, this is a good place to work although the salary is very low, the expectation is also low.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Get your head down, do your work and apply for as much help and support as you can. You can progress but it will never be offered to you, you have to go out and ask for it.