Sales assistant Review

My role of my job is to give great customer service, handling stock and serving customers on the tills.

I have learnt new information about retail and have developed new skills with doing my personal development plans

Out of ten I’d give my experience a 5. I get great support from my trainer anything I need/ ask I get the help I need. But I don’t get the support from my manager/deputy as I don’t get asked about how my apprenticeship is going, I don’t get paid for my meetings I have asked plenty of time but gave up. Other then that I do think the apprenticeship I am doing is good and I have learnt new things that I didn’t know.

I think it is organized well I know what I’m doing/ has to be done before my next meeting with my trainer we plan our meeting in advanced. The time frame to get the course finished should be a little longer then a year so you don’t feel as rushed towards the end getting things done.

Out of ten 3. I don’t receive hardly any. I’ve had 3 Different managers during the course and not one has passed on to each other that I am on an apprenticeship. I don’t get paid for my meetings and sometime I have to come in on my days off as it’s the only time me and my trainer can fit it in. I was supposed to get a iPad to do my work on I never got that.

I get full support from my trainer if I need to ring or have any questions at my meetings. He give me clearly answer so that I understand what I have to do. He has helped me with some of my personal development plans as this is what I struggled with most because my manager is suppose to help me with these but never asked me

I wouldn’t say it helps me perform better but it gives me a better understanding on why everything is done ie merchandising, customer service, laws and legislations and technology. I think finishing this qualification will help me move up a step to been a team leader.

No we don’t have any extra activities. We try to arrange staff nights out or something to do for special occasions for Christmas and new year but we end up never doing anything and just get voucher with out social fund from head office for out hard work over Christmas period.

Yes

I like working for Iceland I’ve never had an issue while working here for 3 years I think they treat their staff fairly and give staff good benefits ( 10% discount, spend and save scheme). The staff who work for Iceland are really friendly and it’s good atmosphere

When you first start the job if you don’t know something ask because you may never get shown something and you could later on get asked to do it and you won’t know what your doing or what it is done for. Try your best and keep and good pace while working