1. Please give an overview of your role and what this involves on a day-to-day basis:
Managing up to 7 colleagues on a shift, ensuring deliveries are completed and the store stays safe and legal during trade. Looking into kpi’s and using them to better the stores performance. Looking out for all colleagues and help them better themselves and improve in what ever way they want too.
2. Have you learnt any new skills or developed existing skills?
Yes, I have a back ground of doing management for a different company. I have learnt the Iceland way of doing things and how to use all there systems to my advantage. I have learnt how to effectively managed more people at one time to ensure and smooth running of the store and to get the best out of them.
3. To what extent do you enjoy your programme?
I enjoy all the new things I am learning about retail, with all the different models there are, helping me to understand how to effectively help better myself, colleagues and store. I like learning about what happens behind the scenes with advertisement and brand standards. I am more of a hands on person rather than a writing person so I do have to force myself into completing the work
4. How well organised/structured is your programme?
Very good, objectives are set out each month which are all visible on my Portal so I can see what needs to be done. Objectives are agreed between both of us so I don’t do more than what I can and discussions are agreed a month in advance so I always know when I will see them
5. How much support do you receive from your employer?
All the support needed, very helpful and always ready to help me learn new things and develop existing skills. Have regular time with my store manager and 2 weekly check ins with my area manager to see how my progress is coming along. 3.5 hours given to complete outstanding work.
6. How much support do you receive from your training provider when working towards your qualifications?
A lot of support, always at the end of the phone when needed, 2 weekly check ups to see how progress is coming and never given more work than i can do. Everything is explained throughly and constantly reassured that extra help can be given at any time. Absolutely amazing trainer.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
Very well, the training provided through the the course has helped me to understand how to engage colleagues, read the body language of customers to understand how they are feeling and ensure they get the right help. I have also been able to complete detailed analysis on my store against other stores
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
No not for my level the only extra curricular activating, is talking Iceland which is a Facebook group where you can talk about new products being launched in store, problems that colleagues are having and to show off store performance and how your store is looking. And to discuss change overs
9a. Would you recommend Iceland to a friend?
Because Iceland is a very friendly business which takes care of it’s staff, you are given lots of opportunities to progress and there are a lot of benefits and schemes which you are given access to, no two days are the same and you always get a great sense of pride when at work
10. What tips or advice would you give to others applying to Iceland?
Be honest in your answers when applying and always so willingness to learn and improve existing skills, always put customers at the heart of what you do and ensure that you are always leaving them smiling. Make sure you show that you can work hard and are good under pressure
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