Rating

7.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Manage team to ensure a full store, so customers can get everything that they need. to serve the customers in a friendly efficient manner so that they return. Control costs in store, from wages, to stock management such as waste and stockloss. In addition to this I am completing my apprenticeship.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt lots of new management techniques whilst completing my apprentiship.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I am enjoying the program, however at times it can be quite difficult balencing all aspects

    9/10

  • 4. How well organised/structured is your programme?
  • The program is really well structured with 12 modules to read and learn before an end point assessment, at each visit we sign off a module after an in depth discussion and discuss the work require for the next module. Booking in several dates for visits at a time is a useful planning tool.

    10/10

  • 5. How much support do you receive from your employer?
  • 3/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is really good and keeps me focused on what needs to be achieved by the next visit. Having it broken down into bite size chunks suits my learning needs. Im supported whether i work well orally, on paper or by using technology.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The course has opened my eyes to different techniques and ways of working.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • 2/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • It has a family feel to all stores, the pay is good.


  • 10. What tips or advice would you give to others applying to Iceland?
  • There is a lack of work life balance.


Details

Higher Level Apprenticeship

Customer Service

Fareham

September 2019


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