Personal Banking Customer Service Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering customer service calls and assisting customers the best I can.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I've increased my confidence and my assertiveness, I help people but if they are rude then I don't put up with it.

    9/10
  • 3. To what extent do you enjoy your programme?

    • Very much so

    10/10
  • 4. How well organised/structured is your programme?

    • My work is very organised but my apprenticeship team isn't. There have been so many issues.

    5/10
  • 5. How much support do you receive from your employer?

    • A lot, they're very supportive and help me in any and every way they can.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • If this is my training coach then not so much. She's nice but she's meant to be helping me but hasn't explained anything to me.

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me understand people more.

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Charity events, team nights out.

    10/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • It's great

  • 10. What tips or advice would you give to others applying to NatWest?

    • Do it

Details

Level 2 Apprenticeship

Finance

Southend-on-Sea

May 2019

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