Customer Service Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

9.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Taking calls from customers, supporting customers with any queries that they have and ensuring that I provide the best support to my customers. I also interact internally with different teams so that customers needs are met. I also interact with my team every morning to talk about changes that are occurring.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed on both my written and communication skills and also developed my IT skills. This has been really useful and allowed me to develop my confidence in not only the work place but also personally. This has really benefitted the work I have been doing day to day

10/10

3. To what extent do you enjoy your programme?

I have enjoyed the programme, I have enjoyed the experience of taking calls and helping customers as well as the apprenticeship side where I have learnt more about businesses. Also it has been really good for development as I feel more confident and this has made it more enjoyable as well as working alongside a team.

10/10

4. How well organised/structured is your programme?

I think the company is very well organised as I know where to go if I need help, I know what my schedule for the day is and that never changes last minute and I am always aware of where I need to be at what times which makes everything run smoother

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer and I can go to my employer if I have any queries or if I need any support, I also feel that this has helped me develop as my employer believes in me and helps me every day become better at my job.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I also receive a lot of support from training providers and feel if I had any issues or was struggling with anything I could go to the training providers. Also when they set an assignment the training providers make it clear that we can go to them with any queries also in class no question is a stupid question.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that I have learnt more about the business and I also feel that the qualification in customer services allows me to know my job role and feel more confident. For example learning about customer services and learning Sages values more in depth as well as finding out more about Sages policies and procedures allows me to feel more confident in my role

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is activities you can get involved in for example Sage Foundation days where we can offer support to communities and give back to the community. This allows us as a team to come together and help the community and learn more about each other and network with other colleagues.

10/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

I think it is a good company to work for and there is room for progression so I am able to work on my career as well as my own skills. Especially in customer services I love helping customers and fixing any issues they have and the customer feels satisfied with the service they received.

10. What tips or advice would you give to others applying to Sage?

The advice I would give would be when applying to Sage is hard work pays off, if you want to progress it is a very good place to work and every day you can develop on skills. Also it is great for networking and meeting new people everyday. Every day is an opportunity to learn something new.