Customer Advisor Review

Customer advisor helps customer with all of their banking needs. Our Daily tasks is to take all our customers through security, ask them what they require from us to help their queries. We have daily interactions every day through the phone. Our responsibilities is to take customers through proper security, get it right first time and take ownership and follow up.

I've learnt to be more patient with customers. Learned a lot with banking and how to help our customers bank better in the future with us. IT skills in the computer, how to be a lot more helpful. Multi tasking as well - having to be an advisor, advocate for digital and apprenticeship work.

I enjoy my programme as the job gives me a lot of knowledge, how to work in the bank and how to deal with customers. I'm also looking through a lot details from how the bank works and how I should behave and abide to the code of conduct.

It is very well organised and structured as I'm always receiving updates from my assessor. I'm always welcomed to phone or e-mail my assessors to ask any questions or get any help. As well on the VLE It shows me exactly what needs to be done and when

My employer is always giving me support. Any questions I ask I get answered and if I need anymore time off to continue my apprenticeship then I'm always supported. Through our internal intranet we get a lot of help and information when we need it and this helps our course.

My training provider always tells me I'm able to phone or e-mail at any point to help me advance on my qualifications. I get calls set up every so often to see how I'm getting on and I get a visit from my assessor face to face as well to check how I'm doing

Through my training provider I'm able to gain a lot more information when doing my course work. This helps me gain more knowledge for my work and workplace. As well it gives me access to ask my manger about any help I need and questions answered. This helps me see how I can become a better advisor

Usually we have meetings with other advisors from teams to get to know one another. As well we have our social page where many people from our company can speak to each other or share nay information. We recently had a KiltWalk where we done it as a team/company and there were people there to get together with

Yes

It's a great place to work and wellbeing is a massive factor that the company likes to address. There's always someone to help and help you grow as a colleague and person. Everyone is friendly and will always look after another. It is very secure to work here

GO for it! You won't regret it and the company really look after you and put your wellbeing first. You'll learn a lot as an employee and person. This can help you grow as a person and will advise you how to act in the future and how to look after your banking