Direct Banking Representative Review

I work as a first point of contact in telephony, customers call up and we try and resolve there query, typical call types are payments, lost cards ect. We take a wide variety of call types and you never know what you are going to get. It is also part of our job to give customers advice on alternative ways to bank.

Before coming into this role I had very little knowledge of banking, being in this role you receive a little bit of everything. RBS offer a great training program leaving you feeling prepared for the role. In this role I am constantly learning new things everyday. Through this role I have also seen my confidence grow.

I enjoy the role as a whole, the apprenticeship scheme questions can sometimes feel a little irrelevant and the questions are not always clearly stated and there can sometimes be inconsistency's. Though I have been in the role over 6 months I have just recently started on the apprenticeship. As there were both a number of issues with BPP and RBS, communication failures which have tainted my enjoyment of the program as i spent a considerable amount of time having to chase them both.

Poorly, When I came on to the program they were taken on board changes and making improvements. While these changes were taken place we seemed to fall through the cracks, I was given contact information for both BPP and RBS apprenticeship scheme they kept feeding back contradictory information. Now I Have met my assessor things seem to be going more smoothly so here's hoping.

My employers are very supportive, I am given scheduled time and they are always happy to help and chase information up. Though my the people I work with are not directly associated with the apprenticeship scheme, they are always more than happy to try and lend a hand and point me in the right dirrection.

Like I stated previously I have just met my assessor, though there was an initial delay in first getting introduced and getting in touch with my point of contact, my experience since getting in touch has been nothing but positive. Though there was a period in which I needed to work through a book without anyone to touch base on.

The PBC qualification that I will receive, I do believe will help me in this role an in future roles. However the level 3 customer service qualification I am unsure how much benefit I will receive from that side of things and how much impact it will have on a CV for future roles. No clarification has really been given to me on what this qualification means are what level 3 equates to

They are not currently any out of work activities that I participate in. I have no long been out of training and wanted to first get to grips with the role before taking on more activities. However there are a variety of groups on offer and some I plan to get involved in, in the future.

Yes

As an employer they are supportive and the business has a great atmosphere, everyone is happy to help and give advice. They have a great training plan and are always happy to take on feedback both positive and negative. In fact sessions like this are held on a regular basis.

Its a great place to work and they are always happy to help, if you would require any additional support they are always more than happy to provide, everyone is approachable. The business has a great atmosphere and they are more than willing to help you progress and move on the better things.