Claims handler Review

by Direct Line

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

manage the claim process from start to finish, this can include setting up a new claim from the TPFR stage, establishing liability, monitoring the hire/repairs of TPV, analysing the invoice once received and if there is any issues with this, Negotiate with the Credit hire company to settle the claim.

10/10

2. Have you learnt any new skills or developed existing skills?

The role itself uses a lot of existing skills that I had already obtained from past experiences, I have developed on my previous skills around working as a team to achieve a common goal. I have also learnt/ developed my time keeping and task management which can been seen in the proactive management of a claim.

10/10

3. To what extent do you enjoy your programme?

The experiences from the programme have changed throughout the months that I have been here. The first couple of months were more to do with settling in to the role and getting to know the other apprentices, now it is more enjoyable to get into the role it self to get a more hands on feel.

10/10

4. How well organised/structured is your programme?

It has been well structured from the outset, the guidance has allowed us to settle in to the role.

10/10

5. How much support do you receive from your employer?

The support is more than enough, there are dedicated handlers that have been put in place to support us.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

At first the support was very little, However we have been provided with the correct tools now to learn the correct things.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps a lot as it gives a background to the area of work that I am in from day to day.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes

10/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

Inclusive, good management, a lot of support

10. What tips or advice would you give to others applying to Direct Line?

work hard