Claims Handler Review

by Direct Line

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

For the role of a claims handler, I am required to progress a claim as far as I possibly can. This involves having to review files and coming to decisions on liability. I also have to deal with queries from policyholder's so am tasked with taking calls and then looking to find the solution/answer for the customer.

9/10

2. Have you learnt any new skills or developed existing skills?

As this would be my first job, there have been numerous new skills that I have been able to gain as well as existing skills I have developed. The main one that I feel has been developed for me is problem solving as I am placed in situations where I get queries in relation to a claim and that I am tasked with finding answers for those queries.

9/10

3. To what extent do you enjoy your programme?

8/10

4. How well organised/structured is your programme?

7/10

5. How much support do you receive from your employer?

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

8/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

It is a positive working environment which provides you with the necessary skills to progress in life

10. What tips or advice would you give to others applying to Direct Line?

Initially, it is a lot of information to absorb as it is more than likely something that is brand new to you however, once you get passed the training period and have absorbed the information, it begins to feel like a more comfortable environment