Claims handler Review

by Direct Line

Rating

6.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work in the damage department I have to deal with peoples enquiries regarding there claim. I deal with the vehicle, hire and some of the liability of the claim.

7/10

2. Have you learnt any new skills or developed existing skills?

Yes, i have developed my commination skills learnt how to deal with different people and different personality. We had connect training where they break down and how you spot the different personality in someone.

10/10

3. To what extent do you enjoy your programme?

I enjoy dealing with the different enquiries i come across everyday what make actually think. Because, you can also learn from it.

7/10

4. How well organised/structured is your programme?

Overall the job training is well however, in terms of the qualification i believe that there could be a change by actually teaching about it rather than be given a book.

5/10

5. How much support do you receive from your employer?

As an employer, i have a good amount of support. for example if i do not understand a enquiry I can ask someone with more experience to break down and explain to me.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Its good but it could be improved by actually teaching it.

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me understand insurance more and actually breaks down the specifics of the job role.

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

2/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

Overall its good company to work and there is a lot of priorities what come with the role.

10. What tips or advice would you give to others applying to Direct Line?

To be confident and just be your self